Delivery & Returns
Please rest assured that orders can be placed as usual.
DPD are running as usual too, with their own hygiene and safety measures in place. We have our own strict sanitation in place to maintain a safe environment for you and us.
These are difficult and confusing times for us all and you’re all in our thoughts and prayers.
Stay safe and healthy. Kim x
Orders received before 2pm Monday - Friday (UK time) will be processed within 24 hrs depending upon item availability and payment verification. Orders placed after 2pm (UK time) will begin processing the following business day.
Orders placed on Saturdays and Sundays will begin processing on Monday. Orders placed on UK bank holidays will begin processing the following day.
£6.25 - Signed for tracked delivery. 24 -48 hour delivery. Please note that this option is only available for the UK only (EXCLUDING Northern Ireland, Channel Isles, Scottish Islands/Highlands, Isle of Man, Isle of Wight, Scilly Isles)
£14.99 - UK offshore 2 - 3 day delivery up to 30kg (Jersey, Guernsey, Northern Ireland, Scottish Islands/Highlands, Isle of Man)
Delivery is free for orders over £110 (excluding VAT) (EXCLUDING Northern Ireland, Channel Isles, Scottish Islands/Highlands, Isle of Man, Isle of Wight, Scilly Isles)
You will be emailed a confirmation once you have placed your order and then a dispatch email when we have posted your item(s).
All deliveries must be signed for. Please note that several attempts are made to deliver your order. When all attempts have been exhausted, the items are returned to the warehouse. In that instance, you will be refunded minus delivery and packing charges.
Items ordered in error: Products are not offered on a sale or return basis, however, if products were ordered in error, and we receive them back within 5 days, in perfect and re-saleable condition, we will happily refund you. Please note that you will have to pay for the return postage.
Damaged orders: If you receive a product that is damaged in transit, we will replace the damaged items once we have assessed the damage, so please take photo's of the damaged items and email them to us within 48hrs at firstname.lastname@example.org If for example a bag of wax beads has split, attach photos of the beads that have spilled inside the delivery box and a photo of the remaining beads still in the bag. If your can of strip wax has dented, this won't damage the wax and you won't see the dented can once it's inside the heater. We are a small comany, so any understanding is much appreciated.
Defective Items: We use wax from every batch on a daily basis to ensure that our products perform to the highest standards, however, if you feel that a product is defective, please email us with the batch number and as much info as possible about the defect so that we can send the products to our lab for testing. This may take up to 30 days, and if the product is found to be defective, we will issue you with a full refund of the cost of the products and the postage.